❓ Frequently Asked Questions
Answers to common questions about products, subscriptions, payments and privacy
Products & Services
What services does EquityMosaic provide?▾
We provide daily U.S. stock market data and capital flow organization and presentation services, including institutional/retail capital flows for watchlist stocks, dark pool trading, short volume ratio, options put/call ratio, volume-price structure and other data dimensions, helping you understand market capital movements more clearly.
Does the data suggest which stocks I should buy?▾
No. This service only presents market data and capital flows,and does not constitute any investment advice or buy/sell recommendation. All data and signals are for your own research and judgment reference only.
How often is the data updated?▾
After the U.S. stock market closes on trading days, the system organizes data such as that day's capital flows, and generates a daily report according to your chosen plan, pushed to your registered email.
How many watchlist stocks can I track?▾
Depending on the plan: Free Trial 1, Basic 8, Standard 25, Professional 60. Watchlist stocks can be changed at any time. See
Service Subscription.
Subscription & Billing
How is each plan billed?▾
The Basic plan is billed monthly, and the Standard and Professional plans are billed annually (subject to the prices shown on the subscription page). The amount and currency displayed at checkout shall prevail.
Which payment methods are supported?▾
Currently, mainstream credit cards (Visa / Mastercard) are supported. Payments are securely processed by licensed payment institutions; we do not store your card number information.
How do I cancel renewal / get a refund?▾
Where can I view my orders and receipts?▾
After logging in, go to
My Orders, where you can view historical orders and print/save electronic receipts.
Account & Privacy
Is my personal information secure?▾
We only collect information necessary to provide the service, and handle it in accordance with the
Privacy Policy. Payment card information is processed by licensed payment institutions and does not pass through our servers.
How do I contact customer service?▾
You can view the customer service email through the
Contact Us page, or log in and submit an after-sales service ticket in the Personal Center.